Returns Policy

Home Returns Policy

At iDroneAir.com, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help. Please review our returns policy below:

Eligibility for Returns

We accept returns under the following conditions:

  1. The item must be unused and in its original packaging.
  2. Returns must be initiated within 15 days of receiving the item.
  3. Proof of purchase (e.g., order confirmation email or receipt) is required.

How to Initiate a Return

To start the return process:

  1. Contact our customer service team at [support email or phone number].
  2. Provide your order number, reason for the return, and any relevant photos (for defective or damaged items).
  3. Our team will provide you with a Return Merchandise Authorization (RMA) number and return instructions.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
  • We recommend using a trackable shipping method to ensure your return is received.

Refunds

Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund.

  • Approved Returns: Refunds will be processed within 7 business days to your original payment method.
  • Rejected Returns: Items that don’t meet our return criteria will be sent back to you at your expense.

Exchanges

If you received a defective or incorrect item, we offer free exchanges. Contact us at support@idroneair.com

Damaged or Defective Items

If your order arrives damaged or defective:

  1. Notify us within [X] days of delivery.
  2. Provide photos of the damage or defect for evaluation.
  3. We’ll arrange a replacement or refund at no extra cost.

Need Help?

For any questions or concerns about returns, please reach out to us:

  • Email: support@idroneair.com
  • Phone: +639922534302

Thank you for shopping with iDroneAir. We value your trust and look forward to serving you!

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