Effective Date: November 22, 2024
At iDroneAir, we are committed to delivering your orders promptly and securely. This Delivery Policy outlines the terms and conditions for shipping, delivery timelines, and related matters.
1. Shipping Options
We offer the following shipping methods to meet your needs:
- Standard Shipping: Estimated delivery within 14 days.
- Expedited Shipping: Estimated delivery within 10 days.
- International Shipping: Delivery times vary by destination.
Shipping charges will be calculated at checkout based on your location and chosen shipping method.
2. Processing Time
Orders are processed within 1-2 business days after payment is confirmed.
- Orders placed on weekends or holidays will be processed on the next business day.
- Delays may occur during peak seasons or due to unforeseen circumstances.
3. Delivery Timeframes
Delivery times are estimates and depend on the shipping method chosen and the destination. While we strive to meet these timelines, we are not responsible for delays caused by:
- Carrier issues
- Weather conditions
- Customs processing (for international orders)
4. Tracking Your Order
Once your order is shipped, you will receive a confirmation email with tracking information. You can use this information to monitor your shipment’s progress.
5. International Shipping
For orders shipped outside USA:
- Customs duties, taxes, or import fees may apply and are the responsibility of the customer.
- Delivery times vary depending on the destination country and customs clearance processes.
- Ensure compliance with your local regulations regarding drone imports.
6. Delivery Address
Please ensure your delivery address is accurate at the time of purchase.
- iDroneAir is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
- If an address correction is required after shipment, additional charges may apply.
7. Lost or Damaged Shipments
We take great care in packaging your order to ensure it arrives in perfect condition. However, if your order is lost or damaged:
- Lost Packages: Contact us at support@idroneair.com with your order details. We will work with the carrier to resolve the issue.
- Damaged Items: Report any damages within 7 days of receiving your order. Include photos of the damaged items and packaging for review.
8. Order Changes or Cancellations
- Changes or cancellations must be requested before the order is shipped.
- Once an order has been shipped, it cannot be modified or canceled.
9. Undeliverable Packages
If a package is returned to us as undeliverable due to incorrect address, refusal to accept delivery, or failure to pay customs fees:
- Customers will be responsible for any additional shipping charges to reattempt delivery.
- Refunds (excluding shipping costs) may be issued if re-delivery is not possible.
10. Contact Information
If you have questions or concerns about your order’s delivery, please contact us:
- Email: support@idroneair.com
